Privacy Policy for Billabong Stays
At Billabong Stays, we are committed to protecting your privacy. This Privacy Policy outlines how our online platform collects, uses, discloses, and protects your personal information in connection with our boutique hotel management, holiday rental curation, luxury apartment leasing, corporate accommodation solutions, property styling for tourism, and guest experience enhancement services. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes your name, email address, phone number, physical address, passport details (for international guests where required by law), and payment information (e.g., credit card details) when you make a booking or inquiry through our site.
- Accommodation Preferences: Details regarding your stay preferences, such as room type, special requests, and dietary needs.
- Usage Data: Information on how our online platform is accessed and used. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
2. How We Use Your Information
Billabong Stays uses the collected data for various purposes:
- To provide and maintain our services, including processing bookings and managing stays.
- To manage your reservations and provide guest support.
- To personalize your guest experience and offer tailored services.
- To improve our online platform and services based on usage and feedback.
- To communicate with you about your bookings, relevant offers, or changes to our policies.
- To detect, prevent, and address technical issues or fraudulent activities.
- To comply with legal obligations and facilitate legal processes.
3. Disclosure of Your Information
We may share your information with third parties in the following situations:
- Service Providers: We may employ third-party companies and individuals to facilitate our services (e.g., payment processing, property maintenance, marketing assistance). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Business Transfers: If Billabong Stays is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
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Compliance with Law: We may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of Billabong Stays.
- Prevent or investigate possible wrongdoing in connection with the service.
- Protect the personal safety of users of the service or the public.
- Protect against legal liability.
4. Security of Data
The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
6. Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Children's Privacy
Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Billabong Stays
2847 Surf Parade, Broadbeach, QLD, 4218, Australia